2.3x
2.3× higher engagement compared to legacy SMS platforms
Conversations that start in the real world
Powering phygital engagement
Turn real-world visits and experiences into ongoing customer conversations powered by tap-to-connect and 1:1 SMS.
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Why Sotto
From anonymous in-store visits to known customer relationships.
Most in-store visits remain anonymous. Brands can measure clicks, but not conversations happening inside their own stores. That gap limits personalization, engagement, and growth.
Sotto closes that gap and helps brands:
Identify in-store customers
Start 1:1 SMS conversations in real time
Continuously capture first- and zero-party data
Drive repeat visits and long-term loyalty
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Proven Success With Brands Like Yours
Impact
Brands that grow smarter, not just louder.
From fast-growing CPG disruptors to iconic retail names, Sotto helps ambitious teams unlock personalization, automation, and measurable performance — all in one place.
Brands with Sotto felt the difference…and fast:
80%
80% faster campaign production cycles
40%
40% lift in repeat purchase rates
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Industries
Built for brands that win in the real world.
Real-world moments are where loyalty is earned. Turn visits, activations, and guest experiences into lasting customer relationships that keep customers coming back.
Retail & Apparel
Turn store visits into ongoing customer relationships with personalized SMS and rewards that drive repeat purchases.
Skincare, Beauty & Health
Capture customer preferences in-store and follow up with tailored recommendations that build long-term loyalty.
Beverages & CPG
Bring your brand to life through in-store activations and events, then capture opt-ins and follow up with personalized SMS that drives repeat purchases.
Restaurants
Convert guests into opted-in regulars with conversational SMS and retention-driving rewards.
Impact
Make your customers feel more connected.
Sotto helps brands engage with customers in the real world. By simplifying opt-in through tap-to-connect technology and 1:1 SMS conversations, Sotto lets marketers focus less on process and more on creating relevant experiences.
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The visit is just the beginning.
Keep the relationship going through personalized SMS follow-ups and rewards that bring customers back.
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