Turn foot traffic into real customer connections.
Your locations generate attention, intent, and purchase behavior every day. Sotto helps you convert real-world visits and engagement into opted-in customers you can reach directly. Capture in-person engagement, continue the conversation through SMS, and build lasting relationships through personalized follow-up.
Know who visits, how often, and when they return.
Sotto turns in-store visits into opted-in customer profiles and gives you visibility into repeat traffic over time. Identify new visitors in the moment, measure visit frequency, and build follow-up based on real in-store behavior.
Turn pop-up energy into long-term loyalty.
Pop-ups and brand activations generate attention and intent in the moment. Sotto captures opt-ins during the experience and connects event engagement to ongoing SMS conversations. The result is continued engagement long after the event ends.
Local engagement. National scale.
Every store serves a different audience. Sotto connects in-store visits to location-level customer profiles, so you can tailor messaging based on where customers engage. Deliver follow-up that reflects each store experience while maintaining centralized control.
Make engagement fun and repeatable.
Gamification turns store visits into interactive experiences customers want to participate in. With challenges, rewards, and playful prompts delivered through SMS, brands can drive deeper engagement in the moment and give customers a reason to return.
Turn visits into repeat behavior.
Retention doesn’t happen automatically after a purchase. By connecting in-store visits to ongoing SMS conversations, brands can stay relevant beyond checkout. Timely, personalized follow-up encourages customers to return and strengthens long-term loyalty.
Build stronger relationships with your highest-value customers.
Clienteling brings personal service into your digital follow-up. Identify top customers, understand their preferences, and continue the conversation beyond the store visit. Equip your team to deliver more tailored outreach that deepens loyalty over time.
Smarter automation.
Greater control. Real growth.
Sotto’s Agentic Lifecycle Marketing platform redefines what automation can mean for modern teams — smarter campaigns, richer data, and complete transparency.
Let AI handle the complexity while you focus on creativity, insight, and growth.